First I want to clarify that the G19 pre-installed mag extension I ordered was bought as a gift so I didn't get to do more than admire it before wrapping it. That being said I can remark on how pleasant it was ordering from Shield Arms. I made the mistake of forgetting that ordering the pre-installed mag extension would violate the asinine laws of my state of MD.
Shield Arms e-mailed me in less than two hours to make sure they wouldn't be violating any laws to get me into trouble. It was quickly and easily resolved, their response time to my new shipping address was near immediate, and the product shipped less than 48 hours after it was ordered. Again, I have no real experience using the product, but phenomenal customer service usually means the company puts equal effort into their product. Their customer service was such a great experience that I will be ordering some extensions for myself in the future.
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