Frequently Asked Questions

Quick Answers | Customer Support | Order Help

Ordering & Checkout

How do I check out?

Click on the shopping cart menu option, or click here to edit your shopping cart. You can then click 'Checkout' to complete your purchase.

Is my credit card transaction secure?

Yes. Your connection to shieldarms.com is protected by SSL encryption on every page, meaning any information transmitted from your browser to shieldarms.com is encrypted.

Additionally, our system does not store credit card information, meaning there is no way for your credit card information to become compromised here at shieldarms.com.

Do you take orders over the phone?

Due to restrictions and authentication/verification requirements, we do not take orders over the phone. All orders must be placed through our secure website.

Product Availability & Releases

When is this item coming back in stock?

To receive updates, you can add the item to your Wishlist to be notified when a product is back in stock. You can also sign up for our Newsletter and follow us on Instagram and Facebook.

I saw your new product on Rumble / YouTube / Instagram / Other! When is it going to be released?

To receive updates on new releases, please sign up for our Newsletter and follow us on Instagram and Facebook.

How do I keep up on all of the latest product developments, releases, and updates for Shield Arms?

To receive the latest updates on all of our products, please sign up for our Newsletter and follow us on Instagram and Facebook.

Discounts & Pricing

Do you offer a Military / Law Enforcement / First Responder discount?

Yes we do! Prior to ordering, please see the Service Discount page for more information.

I forgot / didn't know about a discount code, but I already submitted my order. Can I still apply the discount to my order?

We are unable to apply discount codes to orders already placed.

You just launched a sale, but I have already placed an order. Can I still apply the sale discount to my order?

We are unable to apply discount codes to orders already placed.

I tried to use the discount code but it didn't work when I placed my order. Can I still apply the discount to my order?

We are unable to apply discount codes to orders already placed. If you have trouble using a discount code, please call us and we will help you!

Combo Products & Pricing

The combo I wanted was out of stock, but I was able to purchase the items individually. Can I still have the combo pricing?

Combo pricing is for the Combo SKU only and cannot be applied to individually packaged and purchased items, even if the order contents are the same or similar.

You don't have the combo I want. Can I mix 'n match to make my own combo?

No. We only offer Combo pricing on the Combos listed as 'In Stock' at the time of purchase.

Customer Support & Product Help

I need help with my product - what can I do?

No problem - we are happy to help! Simply submit your request on our Support Page, or email us at [email protected]. Please include a description and one or more pictures that best illustrate your situation, plus your complete contact information, and an order number if you have it. We will go to work to evaluate the issue and respond.

Important: If you receive a product that is physically damaged, has missing parts or accessories, or is defective or different from the product listed on your order confirmation, it must be reported within 10 days from the date your order was received.

Shipping Information

I have a question regarding Shipping.

Please check out our Shipping & Restrictions page for questions regarding shipping.

NOTE: Once we drop your package off with any Carrier, THE DELIVERY TIMELINE IS OUT OF OUR CONTROL.

Returns & Cancellations

I have a question regarding Returns.

Please check out our Returns & Cancellations page for questions regarding potential returns.

I have a question regarding Cancellations.

Please check out our Returns & Cancellations page for questions regarding potential cancellations.

Installation Support

I have a question regarding Installations

Please check out our Install page for answers and video tutorials regarding product installations.

Shield Arms Brand Family

What other amazing Brands has Shield Arms released?

Shield Arms is always innovating in keeping with our Mission Statement. You can find products from all of our amazing brands here.

Or visit their dedicated websites, including:

Still Need Help?

Contact Customer Service

Email: [email protected]

Additional Resources

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Last updated: September 2025