Frequently Asked Questions
Frequently Asked Questions
Quick answers on ordering, shipping, discounts, returns, and more. Can't find it here? Our Support Center has you covered.
Ordering & Checkout
How do I check out?
Open your shopping cart from the menu, review your items, then click "Checkout" to complete your purchase.
Is my credit card transaction secure?
Yes. Every page on shieldarms.com is protected by SSL encryption, so anything sent from your browser to our site is encrypted. We also don't store credit card information, so there's nothing here that could be compromised.
Do you take orders over the phone?
No. Authentication and verification requirements mean all orders have to go through our secure website.
Restocks, New Releases & Updates
How do I find out when an item restocks, or when I'll see a new release?
Add out-of-stock items to your Wishlist to get notified when they're back. For new releases and everything else, sign up for our Newsletter and follow us on Instagram and Facebook — that's where we announce everything first.
Discounts & Pricing
Do you offer a Military / Law Enforcement / First Responder discount?
Yes. Check the Service Discount page before you order for details on how to qualify and apply it.
Can I apply a discount code or sale price after I've already placed my order?
No — we can't apply discount codes or new sale pricing to orders that have already been submitted, whether the code was missed, forgotten, or didn't work at checkout. If you have trouble with a code before you order, call us and we'll help.
Combo Products & Pricing
The combo I wanted was out of stock, but I bought the items separately. Can I get combo pricing?
No. Combo pricing applies only to the Combo SKU itself — it can't be applied to items purchased individually, even if the contents match.
Can I mix and match items to build my own combo?
No. Combo pricing only applies to the combos listed as "In Stock" at the time of purchase.
Customer Support & Product Help
I need help with my product — what can I do?
Submit a request on our Support Page or email [email protected]. Include a description, a photo or two, your contact information, and your order number if you have it — we'll evaluate the issue and get back to you.
Reporting Deadline
If your product arrives physically damaged, missing parts, defective, or different from what you ordered, report it within 10 days of the delivery date.
Shipping, Returns & Cancellations
I have a question about shipping.
Head over to our Shipping & Restrictions page. One note: once a package is handed off to the carrier, the delivery timeline is out of our control.
I have a question about returns or cancellations.
Our Returns & Cancellations page covers both.
Installation Support
I have a question about installing my product.
Our Installation page has video tutorials and step-by-step guides for every product.
The Shield Arms Brand Family
Shield Arms is always building. Here's where else to find us.
Or see everything in one place on our About page.
Newsletter
New Drops. Restocks. Deals First.
Product launches, back-in-stock alerts, and subscriber-only pricing — sent from the shop floor in Bigfork, Montana. No filler.
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