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FAQ

How do I check out?

Click on the shopping bag icon, or click here to edit your shopping cart. You can then click 'Proceed to Check Out'.

When is this item coming back in stock?

To receive updates on items coming back in stock, you can sign up for back in stock notifications, sign up for our newsletter, and follow us on Instagram and Facebook.

I saw your new product on YouTube/Instagram! When is it going to be released?

To receive updates on new releases, please sign up for our newsletter, and follow us on Instagram and Facebook.

I’m in the military, a veteran, in law enforcement, a Peace Corp member, a firefighter, or a first responder. Do I get a discount?

Yes! You are eligible for The Shield Arms Service Discount. To apply, simply send an email to servicediscount@shieldarms.com from your work email account.

My product is wrong/defective. What can I do?

No problem! We are happy to help, email us at customerservice@shieldarms.com with a description of your situation and pictures. We will help evaluate the issue.

Please visit our warranty page for further instruction. All Shield Arms products carry a lifetime warranty against failures or defects in workmanship, materials, manufacturing, and mechanical function, and is fully transferable. No need to keep track of a receipt, no need to prove you are the original owner. If something isn't right, we'll fix it or replace it.

S15 FAQ

Is it reliable?

Yes! It should be noted that from the handmade prototypes we made in February and March, through the rounds of pre-production samples, to the final geometry that we have today, we have never had a single failure to feed or eject.

What took so long?

While it always takes time to create tooling, what slowed us down is that to our knowledge, this magazine geometry has never been done before, so it took a little extra time for our magazine manufacturer to dial in tooling.

When will pre-orders ship?

We expect to begin shipping pre-orders in October, and we will ship pre-orders in the order they are received.

When will S15 mags be back in stock?

November!

Warranty?

All Shield Arms products carry our lifetime warranty.