Warranty Policy
Lifetime Protection | Fully Transferable | No Receipt Required
Comprehensive Lifetime Warranty Coverage
All Shield Arms manufactured products carry a lifetime warranty against failures or defects in workmanship, materials, manufacturing, and mechanical function. Our warranty is fully transferable to future owners.
What's Covered Under Warranty
- Manufacturing defects in materials or workmanship
- Mechanical function failures under normal use
- Material quality issues affecting product performance
No Paperwork Required
No need to keep track of receipts or prove you are the original owner. If something isn't right with your Shield Arms product, we'll fix it or replace it at no charge.
What's NOT Covered by Warranty
Our lifetime warranty does NOT cover:
- Misuse of product beyond intended specifications
- Intentional damage or destruction
- Normal wear and tear from extended use
- Damage from accidents or drops
- Modifications made by unauthorized parties
Simple 5-Step Warranty Process
The following warranty process will be followed for all warranty claims:
- Contact Us: Email [email protected] with a description of your issue or visit our support page to submit your warranty request. Include clear photos of the issue when possible.
- Quick Response: We will respond ASAP - in most cases by the next business day with diagnostic questions or solutions.
- Return Authorization: If we determine your product needs repair or replacement, we will send you a prepaid shipping label with an RMA number.
- Easy Shipping: Print the shipping label and drop your item in the mail to us.
- Fast Turnaround: We will repair or replace your product and ship it back to you promptly.
Warranty Contact Information
Email: [email protected]
Support Page: Submit Warranty Request Online
Product-Specific Warranty Information
Medical Products - No Warranty Returns
Important: Due to health and safety regulations, all sales on medical equipment are final. No returns or warranty exchanges will be accepted on medical products. Please see our Returns & Cancellations Policy for more information.
Vapor Concepts Products
Vapor Concepts products include a lifetime warranty against manufacturer defects. However, due to the specialized materials used in these products, we cannot accept warranty claims for:
- Faulty installation by end user
- Over-tightening of fasteners
- Product abuse or misuse
- Installation damage from improper tools
Warranty Benefits Summary
Why Choose Shield Arms Warranty
- Lifetime Coverage: Protection for the life of the product
- Transferable: Warranty follows the product to new owners
- No Documentation: No receipts or proof of purchase required
- Fast Service: Next business day response in most cases
- Free Shipping: We provide prepaid return labels
- Complete Solution: Repair or replacement at our discretion
Frequently Asked Questions
Do I need my original receipt?
No, receipts are not required for warranty service. Our lifetime warranty is attached to the product, not the purchase.
Can I transfer the warranty to someone else?
Yes, our warranty is fully transferable. The new owner receives the same lifetime warranty coverage.
How long does warranty service take?
We typically respond to warranty requests within one business day. Repair or replacement turnaround depends on the specific issue and part availability.
What if my product is discontinued?
If your exact product is no longer manufactured, we will provide a suitable replacement product of equal or greater value.
Additional Information
Related Policies
Contact Shield Arms
For warranty questions or to start a warranty claim:
Email: [email protected]
Online: Submit Support Request
Last updated: September 2025
