Support
How Can We Help You?
Welcome to the Shield Arms Customer Support Center. Whether you need installation guidance, have warranty questions, or need technical assistance, our comprehensive support resources and expert customer service team are here to help you get the most from your Shield Arms products.
Contact Customer Service
đ§ Email Support
Email: [email protected]
Best for: Product questions, warranty issues, order support, and detailed technical inquiries
đ Phone Support
Phone: 406-837-3147
Best for: Urgent questions, order assistance, and immediate technical support
Self-Service Support Resources
đ§ Installation Guides
Step-by-step installation videos and detailed guides for all Shield Arms products. Professional tutorials for S15 magazines, magwells, extensions, and more.
- Video tutorials with professional demonstrations
- Detailed written guides with photos
- Safety guidelines and best practices
- Troubleshooting tips and solutions
â Frequently Asked Questions
Quick answers to common questions about Shield Arms products, compatibility, installation, and performance.
- Product compatibility questions
- Installation and setup guidance
- Performance and troubleshooting
- Order and shipping information
đĄī¸ Warranty Policy
Complete information about Shield Arms' industry-leading lifetime warranty coverage, claims process, and warranty terms.
- Lifetime warranty details
- Warranty claim procedures
- Coverage terms and conditions
- Warranty service contact information
đ Spring for Life Program
Learn about our unique Spring for Life program offering free replacement magazine springs for life on all Shield Arms products.
- Program benefits and coverage
- How to request replacement springs
- Mailing instructions and requirements
- Eligibility and program terms
Policies & Information
âŠī¸ Returns Policy
Information about returning Shield Arms products, return procedures, and return authorization process.
đĻ Shipping Policy
Shipping options, delivery times, costs, and shipping restrictions for Shield Arms products.
đ Export Policy
International shipping information, export regulations, and restrictions for overseas customers.
đī¸ Service Discount
Exclusive discounts for military, law enforcement, and first responders. Learn how to qualify and activate your discount.
Support Hours & Response Times
Customer Service Hours
Our customer service team is available during business hours to assist with your questions and concerns.
Response Times
- Phone Support: Immediate assistance during business hours: M-F, 0800 - 1700 Mountain Time
- Email Support: Typically respond within 1 business day
- Warranty Claims: Processed within 2-3 business days
- Technical Questions: Expert assistance within 1 business day
Our Support Commitment
Shield Arms is committed to providing exceptional customer support that matches the quality of our products. Our support team consists of product experts who understand Shield Arms components and can provide professional guidance for installation, troubleshooting, and optimization.
- Expert Knowledge: Our support team knows Shield Arms products inside and out
- Professional Service: Courteous, helpful assistance for all customers
- Quick Response: Fast response times for all support requests
- Comprehensive Resources: Detailed guides and documentation
- Lifetime Support: Ongoing support for all Shield Arms products
Before Contacting Support
To help us provide the best possible assistance, please have the following information ready:
- Product Information: Specific Shield Arms product model and part number
- Firearm Details: Make, model, and generation of your firearm
- Order Information: Order number and purchase date (if applicable)
- Issue Description: Detailed description of the problem or question
- Installation Status: Whether the product has been installed and any issues encountered
Urgent Support Needs
For urgent technical issues or time-sensitive questions, please call our customer service line at 406-837-3147 during business hours for immediate assistance.
For non-urgent questions, detailed technical inquiries, or warranty claims, email support often provides more comprehensive assistance with the ability to include photos and detailed information.
