Support
How Can We Help You?
Installation guidance, warranty questions, or technical help — our team is based in Bigfork, Montana, and knows these products inside and out.
Two Ways to Reach Us
Email Support
Best for: product questions, warranty claims, order support, and detailed technical questions.
Phone Support
Best for: urgent questions, order assistance, and immediate technical support.
Find It Yourself, Faster
Installation Guides
Step-by-step videos and written guides for S15 magazines, magwells, extensions, and more.
- Video tutorials with professional demonstrations
- Detailed written guides with photos
- Safety guidelines and best practices
Frequently Asked Questions
Quick answers on compatibility, installation, and performance.
- Product compatibility questions
- Installation and setup guidance
- Order and shipping information
Warranty Policy
Full coverage terms, the claims process, and what's excluded.
- Lifetime warranty details
- Step-by-step claim process
- Coverage terms and exclusions
Spring for Life Program
Free replacement magazine springs for life on every Shield Arms magazine.
- Program benefits and coverage
- How to request replacement springs
- Mailing instructions and eligibility
Orders, Shipping & Discounts
Returns Policy
Return procedures and the return authorization process.
Shipping Policy
Options, delivery times, costs, and restrictions.
Export Policy
International shipping and export regulations for overseas customers.
Service Discount
Exclusive pricing for military, law enforcement, and first responders.
Have This Ready
A few details up front let us solve most issues in one exchange instead of three.
- Product information — the specific Shield Arms product model and part number
- Firearm details — make, model, and generation
- Order information — order number and purchase date, if applicable
- Issue description — what's happening, as specifically as you can
- Installation status — installed or not, and anything you ran into
Need Something Urgently?
Call 406-837-3147 during business hours for immediate assistance. For non-urgent questions, detailed technical issues, or warranty claims, email gets you more thorough help — you can attach photos and full details.
Ready to Get Help?
Choose whichever option works best for you.
Email: [email protected] | Phone: 406-837-3147
