In general, an unused or undamaged product can be returned WITHIN 30 DAYS OF PURCHASE to the address below for a refund minus our Restocking Fee.
Our Restocking Fee covers the value of the original fees incurred by us from the bank / credit card institutions, plus the additional time, labor, & materials required
to complete the restocking process, and is non-negotiable. Any purchase on our website is a tacit agreement to the Restocking Fee should the item be returned
for any reason other than a warranty defect. Additionally, the Customer is responsible for return shipping costs.

Our return shipping address is:

SA
Attn: Returns
12090 MT Hwy 83
Bigfork, MT 59911

Be sure to include your name, order number, and the reason for your return.

No returns will be accepted on medical products.

Due to the nature of the items, all sales on medical equipment are final, and no returns will be accepted.

Order Cancellation Policy

Orders may be cancelled up to the time of shipment and are subject to our Order Cancellation Fee.   We cannot cancel orders that have been shipped.   We typically ship orders very quickly, so if you place an order, then decide to email us cancelling the order, there's a good chance we will ship your order before we see your email.   Generally speaking, if you place an order, it's shipping.  If you need to cancel it   BEFORE IT SHIPS  , then calling is your best chance. Once we drop off your package to any Carrier, the delivery timeline is out of our control.

Order Cancellation Fee

Any order cancelled after being placed with a credit card will be charged a 5% cancellation fee to cover merchant services charges we incur when your order is placed.

Processing Fee

Any order returned that is not defective or damaged will be charged a 10% processing fee.

Changes to Orders

Once you place your order, we cannot make modifications to the order outside of a shipping address change.*

*As long as the new shipping address meets the State, Federal, & ITAR guidelines for restricted items where applicable.

Warranty Policy

We stand behind our firearms, parts, and accessories 100%.  All Shield Arms products are guaranteed for life against manufacturing defects.  For more information regarding our Warranty, please view our Warranty Policy here.  

Disclaimer

GLOCK® is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H.  Neither Shield Arms nor this site are affiliated in any manner with, or otherwise endorsed by GLOCK, Inc. or GLOCK Ges.m.b.H.  The use of "GLOCK" on this and associated pages on our website is merely to advertise the sale of GLOCK® pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts, visit www.glock.com.