Shipping & returns

Shipping

Our policy is to ship your parts as soon as possible Monday through Friday. In most cases, orders will ship same day or next day via USPS or FedEx, with the exception being back in stock days or sale days. If you just placed your order, please do not call or email asking when your order will ship.

We cannot ship magazines or magazine extensions to states where prohibited.

USPS First Class - TEMPORARILY UNAVAILABLE

We offer flat rate USPS First Class shipping with tracking for orders under 1 lb. Our USPS First Class shipping option DOES NOT INCLUDE INSURANCE. Ownership of package transfers to customer once the package is dropped off at USPS. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information.

See USPS Coronavirus updates here. Once we drop your package off at USPS, THE DELIVERY TIMELINE IS OUTSIDE OF OUR CONTROL.

USPS Priority

We offer flat rate USPS Priority shipping with tracking. If your shipment is lost or damaged in transit, we will re-ship your order. If your tracking number shows that your package was delivered, you must work with USPS for a resolution. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information.

See USPS Coronavirus updates here. Once we drop your package off at USPS, THE DELIVERY TIMELINE IS OUTSIDE OF OUR CONTROL.

FedEx Express

We offer flat rate FedEx Express 2 day shipping with tracking. If your shipment is lost or damaged in transit, we will re-ship your order. If your tracking number shows that your package was delivered, we will handle the claim with FedEx and re-ship your order. We are not responsible for incorrect shipping information.

See FedEx Coronavirus updates here. Once we drop your package off at FedEx, THE DELIVERY TIMELINE IS OUTSIDE OF OUR CONTROL.

FEDEX EXPRESS 2 DAY SHIPPING IS YOUR SHIPPING METHOD, NOT A GUARANTEED DELIVERY DATE - CHOOSING THIS SHIPPING METHOD DOES NOT GUARANTEE THAT YOUR ORDER WILL ARRIVE TWO DAYS AFTER PLACING YOUR ORDER. In most cases, we ship your order the same day or next day, but occasionally it will take a day or two longer for your order to reach FedEx. NOT AVAILABLE IN PUERTO RICO OR GUAM!

Shipping Restrictions

We offer US shipping only at this time.

All FFL items must be shipped to a Federal Firearm License (FFL) holder. All BATFE, GCA & NFA rules apply! YOU are responsible for checking with your local FFL to ensure a purchased firearm is legal in your state and that your FFL will accept this firearm on your behalf and transfer it to you. Shield Arms will NOT be responsible for any shipping or admin charges incurred by packages not being accepted by the FFL you choose during checkout.

Magazines and Magazine Extensions

Magazines and magazine extensions: we do our best to stay up-to-date on the capacity restrictions of all 50 states, but ultimately this is your responsibility. If we notice an order from a state like California, Hawaii, Massachusetts, New Jersey, or New York that we know has capacity restrictions, we will contact you to see if you are a law enforcement officer and therefore exempt. If you are not, we will cancel your order and charge you our standard cancellation fee.

Export Policy

Many Shield Arms products are regulated by the ITAR and require either Department of Commerce approval or US Department of State approval and an export license to legally ship outside of the United States of America. By purchasing Shield Arms products, you expressly agree to comply with all U.S. export control laws and regulations, including the Export Administration Regulations implemented by the Department of Commerce, the International Traffic in Arms Regulations implemented by the Department of State, and regulations implemented by the Treasury Department through its Office of Foreign Assets Control.

To purchase Shield Arms products outside of the United States, please see our International Distributors.

Backorders

If the item(s) you ordered are on backorder, your order will ship as soon as your backordered item(s) are in stock.

Return Policy

We stand behind our firearms, parts, and accessories 100%. All Shield Arms products are guaranteed for life against manufacturing defects. View our warranty policy here. In general, unused or undamaged product can be returned WITHIN 30 DAYS OF PURCHASE to the following address for a refund minus our restocking fee. Customer is responsible for return shipping.

SA
Attn: Returns
12291 Halversen Drive
Bigfork, MT 59911

Be sure to include your name, order number, and the reason for your return.

NO RETURNS WILL BE ACCEPTED ON MEDICAL PRODUCTS

Due to the nature of the items, all sales on medical equipment are final, and no returns will be accepted.

Cancellation Policy

Orders may be cancelled up to the time of shipment and are subject to our Order Cancellation Fee. We cannot cancel orders that have been shipped. We typically ship orders very quickly, so if you place an order, then decide to email us cancelling the order, there's a good chance we will ship your order before we see your email. Generally speaking, if you place an order, it's shipping. If you need to cancel it BEFORE IT SHIPS, then calling is your best chance.

Order Cancellation Fee

Any order cancelled after being placed with a credit card will be charged a 5% cancellation fee to cover merchant services charges we incur when your order is placed.

Restocking Fee

Any order returned that is not defective or damaged will be charged a 10% restocking fee.

Changes to Orders

Once you place your order, we cannot make modifications to the order outside of a shipping address change.


Disclaimer

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Shield Arms nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H. products and parts visit www.glock.com.